<table class="altawail-two-col" width="100%"> <tbody> <tr><!-- Column 1 --></p> <td width="47%"><strong>What will I benefit?</strong></p> <p>You will develop your skills and knowledge so that you can analyze and solve work problems creatively and confidently make proper decisions.</p> <p><strong>Course Objectives:</strong></p> <p style="text-align: right"><strong>At the end of this course, the participants should be able to</strong></p> <ul style="text-align: right;direction: rtl;margin-right: 19px"> <li>Define and categorize work-related problems correctly.</li> <li>Apply proper tools and techniques to analyze problems and discover root causes.</li> <li>Differentiate between problem symptoms and causes.</li> <li>Apply the scientific-rational approach to solve work problems and make appropriate related decisions.</li> <li>Apply creative thinking to suggest new alternative solutions to problems.</li> </ul> <p><strong>Target Audience:</strong></p> <p>Current Managers, supervisors, team leaders, or candidates for such positions</td> <p><!-- GAP Column --></p> <td width="6%"></td> <p><!-- Column 2 --></p> <td width="47%"><strong>Target Competencies:</strong></p> <ul style="text-align: right;direction: rtl"> <li style="text-align: right;direction: rtl;margin-right: 19px">Research</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Risk Analysis and Management</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Root Cause Analysis/Troubleshooting</li> <li style="text-align: right;direction: rtl;margin-right: 19px">problem solving</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Collect and Interpret Information</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Teamwork</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Creative Thinking</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Analytical thinker</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Leadership</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Decision Making</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Dependability</li> </ul> <p><strong>Course Methodology</strong><strong>:</strong></p> <p style="text-align: right"><strong>This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:</strong></p> <ul style="text-align: right;direction: rtl"> <li style="text-align: right;direction: rtl;margin-right: 19px">Relevant case studies and practical examples</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Group activities and workshops</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Related role plays</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Experiential learning</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Brainstorming</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Stimulating mental activities</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Engaging team competitions</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Suitable training Videos</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Presentations</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Self–assessments</li> <li style="text-align: right;direction: rtl;margin-right: 19px">Learning with Simulations and Games</li> </ul> </td> </tr> </tbody> </table>

<table class="altawail-two-col" width="100%"> <tbody> <tr><!-- Column 1 --> <td width="47%"><strong>Introduction to Problem Solving</strong> <ul> <li>Problem Definition</li> <li>Types of problems in the workplace</li> <li>Problems Solving and its relationship to Decision Making</li> <li>The systematic approach of identifying workplace problems</li> </ul> <strong>Steps in Problem Solving (Rational Approach)</strong> <ul> <li>Problem identification</li> <li>Collecting and Analyzing information</li> <li>Development of alternative solutions</li> <li>Evaluation of alternative solutions</li> <li>Choosing an optimal solution</li> <li>Setting an action plan</li> <li>Implementation of optimal solution.</li> <li>Follow up and evaluation of optimal solution</li> </ul> <strong>Problem Analysis Tools</strong> <ul> <li>Root Cause Analysis Method</li> <li>The 5 Whys method</li> <li>Six-question method</li> <li>Ishikawa (Fishbone)diagram</li> <li>Interrelation Diagram</li> <li>Pareto principle</li> </ul> </td> <!-- GAP Column --> <td width="6%"></td> <!-- Column 2 --> <td width="47%"><strong>Creativity in PSDM</strong> <ul> <li>Define creativity in problem solving.</li> <li>Tools for creativity in problem solving: (brainstorming, reverse thinking, mind map).</li> <li>Obstacles to creativity in problem solving.</li> <li>Common errors in solving problems.</li> </ul> <strong>Decision Making</strong> <ul> <li>Introduction to making a decision</li> <li>The types of decisions that are usually taken in any organization</li> <li>Decision Making vs. Decision Taking</li> <li>Decision making conditions for solving problems</li> <li>Factors affecting decision-making to solve problems</li> <li>Levels of participation in decision-making</li> <li>Advantages of a team approach to decision-making</li> <li>The scientific-rational approach to decision-making</li> <li>Steps to make a rational decision</li> </ul> <strong>Tools of Decision Evaluation:</strong> <ul> <li>Force field analysis method</li> <li>Decision matrix</li> <li>Decision trees</li> <li>Increase the effectiveness of the decision</li> </ul> </td> </tr> </tbody> </table>