<table class="altawail-two-col" width="100%"> <tbody> <tr><!-- Column 1 --></p> <td width="47%"> <p style="direction: ltr;text-align: right"><strong>What will I benefit?</strong></p> <p>This training course is designed to equip you with the essential communication skills required to navigate the modern work environment effectively. The course will cover verbal and non-verbal communication, active listening, and persuasion; it will enable you to communicate more clearly, build better relationships, and enhance your influence and impact within your team and organization.</p> <p><strong>Course Objectives:</strong></p> <p style="text-align: right"><strong>At the end of this course, the participants should be able to</strong></p> <ul> <li style="text-align: right">Get equipped with the essential verbal and non-verbal communication techniques needed to convey messages clearly and effectively in various work environments.</li> <li style="text-align: right">Improve their ability to actively listen, understand others’ perspectives, and respond with empathy to build stronger professional relationships.</li> <li style="text-align: right">Enhance their influence by mastering the art of persuasion, and body language.</li> <li style="text-align: right">Acquire the tools to adapt their communication styles to suit different cultural, professional, and situational contexts.</li> <li style="text-align: right">Contribute to creating a positive workplace culture characterized by open, respectful, and impactful communication that contributes to team success, promotes innovation, and organizational growth.</li> </ul> <p><strong>Target Audience:</strong></p> <p>General staff; Individuals who are expected to spend a large portion of their work time communicating with others.</td> <p><!-- GAP Column --></p> <td width="6%"></td> <p><!-- Column 2 --></p> <td width="47%"><strong>Target Competencies:</strong></p> <ul> <li style="text-align: right">Interpersonal Understanding</li> <li style="text-align: right">Listening, Understanding & Responding</li> <li style="text-align: right">Written communication</li> <li style="text-align: right">Networking and Building Bonds</li> <li style="text-align: right">Communication</li> <li style="text-align: right">Building Trust</li> <li style="text-align: right">Assertiveness</li> <li style="text-align: right">Non-verbal communication</li> <li style="text-align: right">Influence</li> </ul> <p><strong>Course Methodology</strong><strong>:</strong></p> <p style="text-align: right"><strong>This training course will be carried out through the use of best practices and the right combination of engaging and purposeful tools such as:</strong></p> <ul> <li style="text-align: right">Relevant case studies and practical examples</li> <li style="text-align: right">Group activities and workshops</li> <li style="text-align: right">Related role plays</li> <li style="text-align: right">Experiential learning</li> <li style="text-align: right">Brainstorming</li> <li style="text-align: right">Stimulating mental activities</li> <li style="text-align: right">Engaging team competitions</li> <li style="text-align: right">Suitable training Videos</li> <li style="text-align: right">Presentations</li> <li style="text-align: right">Self–assessments</li> <li style="text-align: right">Learning with Simulations and Games</li> </ul> </td> </tr> </tbody> </table>

<table class="altawail-two-col" width="100%"> <tbody> <tr><!-- Column 1 --> <td width="47%"> <p style="text-align: right"><strong>Introduction to Impactful Communication</strong></p> <ul style="text-align: right"> <li style="direction: rtl;text-align: right">What is Communication? <ul> <li style="direction: rtl;text-align: right">The communication process: sender, message, receiver, channel, feedback.</li> </ul> </li> <li style="direction: rtl;text-align: right">The Power of Impactful Communication <ul> <li style="direction: rtl;text-align: right">Why effective communication is crucial for professional success?</li> <li style="direction: rtl;text-align: right">The cost of miscommunication.</li> </ul> </li> <li style="direction: rtl;text-align: right">Communication types and channels <ul> <li style="direction: rtl;text-align: right">Communication types according to direction.</li> <li style="direction: rtl;text-align: right">Communication types according to formality level.</li> <li style="direction: rtl;text-align: right">Communication types according to channel.</li> </ul> </li> </ul> <p style="text-align: right"><strong>Communication Styles and preferences</strong></p> <ul style="text-align: right"> <li style="direction: rtl;text-align: right">Assertiveness, Aggressiveness and Passive styles <ul> <li style="direction: rtl;text-align: right">Characteristics of each style.</li> <li style="direction: rtl;text-align: right">Conditions to employ each style.</li> <li style="direction: rtl;text-align: right">Techniques for assertive communication.</li> <li style="direction: rtl;text-align: right">The importance of adapting your communication to others' styles.</li> </ul> </li> <li style="direction: rtl;text-align: right">Learning styles <ul> <li style="direction: rtl;text-align: right">Visual, auditory and kinesthetics.</li> <li style="direction: rtl;text-align: right">Utilizing learning styles to increase influence and clarity.</li> </ul> </li> </ul> <p style="text-align: right"><strong>Verbal vs. Non-Verbal Communication Skills</strong></p> <ul style="text-align: right"> <li style="direction: rtl;text-align: right">The Art of Speaking Clearly and Concisely <ul> <li style="direction: rtl;text-align: right">Avoiding jargon and using simple, straightforward language.</li> <li style="direction: rtl;text-align: right">Structuring your message for clarity: introduction, main points, and conclusion.</li> <li style="direction: rtl;text-align: right">The role of pause and pacing in delivering impactful messages.</li> </ul> </li> <li style="direction: rtl;text-align: right">Persuasion in Communication <ul> <li style="direction: rtl;text-align: right">Key principles of persuasion: ethos, pathos, and logos.</li> <li style="direction: rtl;text-align: right">The psychology of persuasion in business communication.</li> <li style="direction: rtl;text-align: right">Using compelling stories and examples to influence others.</li> </ul> </li> <li>Understanding Non-Verbal Communication <ul> <li style="direction: rtl;text-align: right">How do verbal communication and non-verbal cues complement each other?</li> <li style="direction: rtl;text-align: right">Non-verbal cues and their impact on message interpretation.</li> </ul> </li> </ul> </td> <!-- GAP Column --> <td width="6%"></td> <!-- Column 2 --> <td width="47%"> <p style="text-align: right"><strong>Verbal vs. Non-Verbal Communication Skills - Cont'd-</strong></p> <ul style="text-align: right"> <li>The Role of Body Language in Influencing <ul> <li style="direction: rtl;text-align: right">How body language influences presence and authority?</li> <li style="direction: rtl;text-align: right">Using body language to foster trust and credibility.</li> <li style="direction: rtl;text-align: right">Building rapport via mirroring and matching.</li> </ul> </li> <li style="direction: rtl;text-align: right">Cultural Differences in Non-Verbal Communication <ul> <li style="direction: rtl;text-align: right">Recognizing differences in body language across cultures.</li> <li style="direction: rtl;text-align: right">Adapting non-verbal communication in multicultural settings.</li> </ul> </li> </ul> <p style="text-align: right"><strong>Active Listening and Empathy</strong></p> <ul style="text-align: right"> <li style="direction: rtl;text-align: right">What is Active Listening? <ul> <li style="direction: rtl;text-align: right">The difference between hearing and truly listening.</li> <li style="direction: rtl;text-align: right">Techniques for active listening: paraphrasing, summarizing, clarifying questions.</li> <li style="direction: rtl;text-align: right">The impact of active listening on relationship building.</li> </ul> </li> <li style="direction: rtl;text-align: right">Empathy and its role in Communication <ul> <li style="direction: rtl;text-align: right">Understanding emotions and responding empathetically.</li> <li style="direction: rtl;text-align: right">Empathy as a tool for connecting with colleagues and clients.</li> <li style="direction: rtl;text-align: right">How empathy improves trust and cooperation in teams.</li> </ul> </li> </ul> <p style="text-align: right"><strong>Effective written Communication</strong></p> <ul style="text-align: right"> <li style="direction: rtl;text-align: right">Writing effective messages.</li> <li style="direction: rtl;text-align: right">The dos and don’ts of effective emails.</li> <li style="direction: rtl;text-align: right">Utilizing resources to improve your efficiency and effectiveness of written communication.</li> </ul> <p style="text-align: right"><strong>Overcoming Communication Barriers</strong></p> <ul> <li style="direction: rtl;text-align: right">Common barriers to effective communication.</li> <li style="direction: rtl;text-align: right">Sources of communication barriers.</li> <li style="direction: rtl;text-align: right">Strategies to overcome these barriers.</li> </ul> </td> </tr> </tbody> </table>